Privacy Policy

Privacy Policy

Welcome to Shopzone. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shopzone.com.pk, make a purchase, or interact with us in any way. By using our website or services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect several types of information to provide the best shopping experience and improve our services.

1.1 Personal Information

When you make a purchase or create an account, we may collect:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Payment information 
  • Order history

1.2 Automatically Collected Information

When you browse our store, we automatically receive:

  • IP address
  • Browser type and version
  • Device information
  • Time zone
  • Cookie data
  • Pages you visit
  • How you interact with our website

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, tags, and pixels to:

  • Deliver a personalized experience
  • Track your cart
  • Improve website performance
  • Deliver targeted advertisements

You can disable cookies by adjusting browser settings, but some features of the site may not work properly.

2. How We Use Your Information

We use collected data for the following purposes:

  • To process transactions and fulfill orders
  • To send you order confirmations, updates, and support messages
  • To personalize your shopping experience
  • To improve website functionality and user experience
  • To communicate promotions, new products, and marketing content
  • To detect and prevent fraud
  • To comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. However, we may share it with trusted third parties to help us operate our business.

3.1 Service Providers

This may include:

  • Shopify
  • Payment processors
  • Email marketing services
  • Analytics providers
  • Fulfillment centers and shipping partners

These partners have access only to the information necessary to perform their services.

3.2 Legal Requirements

We may disclose your information if required by:

  • Law enforcement
  • Government authorities
  • Court orders
  • Legal processes

4. Data Protection & Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

This includes:

  • Encrypted payment transactions
  • Secure servers
  • Restricted access to personal data
  • Routine malware scans

However, no online transmission is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal data:

5.1 Right to Access

You can request a copy of the personal information we hold.

5.2 Right to Correction

You can update or correct inaccurate information.

5.3 Right to Deletion

You can request that we delete your personal data, subject to legal requirements.

5.4 Right to Opt-Out

You may opt out of:

  • Marketing emails
  • Targeted advertising
  • Cookies and tracking tools

5.5 GDPR (EU/EEA Visitors)

If you are in the EU, you have additional rights such as data portability and the right to restrict processing.

6. Data Retention

We retain your information:

  • As long as your account is active
  • As needed to process orders
  • To comply with legal obligations (e.g., tax records)

Once data is no longer needed, we securely delete or anonymize it.

7. Third-Party Links

Our site may contain links to external websites. We are not responsible for their privacy practices or content. We encourage you to review their policies before interacting with them.

8. Children’s Privacy

Our website is not intended for individuals under 13 years of age. We do not knowingly collect information from children. If we discover such data has been collected, we will delete it immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy at any time to reflect changes in our practices or laws. The updated policy will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or want to make a request, you can reach us at:

Phone: 0329-3366605 
Address: Lahore, Pakistan
Email: shopzone.com.pkofficial@gmail.com