Shipping Policy

Shipping Policy

Welcome to our store! We appreciate your trust in us and want to ensure you have a clear understanding of how shipping works when you order from our website. Please carefully review our detailed Shipping Policy below. By placing an order, you agree to the terms outlined in this policy.

1. Order Processing Time

Once your order is placed, it undergoes processing before shipment. Processing includes order verification, quality check, packaging, and handling.

  • Standard Processing Time: 1–3 business days
  • Peak Season Processing Time: 3–7 business days (Holidays, special promotions, seasonal sales)

Please note:

  • Orders are not processed, shipped, or delivered on weekends or public holidays.
  • In rare cases, processing may take longer due to inventory availability or external delays.

2. Shipping Times & Delivery Estimates

Shipping time begins after your order has been processed and dispatched. Delivery times vary based on destination and shipping method.

Standard Shipping

  • Domestic Orders: 5–12 business days
  • International Orders: 7–20 business days

Expedited Shipping (If available)

  • Domestic Orders: 2–5 business days
  • International Orders: 5–10 business days

Please understand that delivery timelines are estimates and may be affected by factors beyond our control, such as customs delays, carrier issues, weather conditions, or global logistic disruptions.

3. Shipping Rates

Shipping rates are calculated based on:

  • Order weight
  • Destination country
  • Shipping method selected
  • Current shipping carrier rates

You will see the calculated shipping cost at checkout before completing your order.

From time to time, we may offer fast shipping promotions. These will be clearly displayed on our website or promotional materials.

4. Worldwide Shipping

We proudly offer worldwide shipping to most countries. However, some locations may be excluded due to carrier restrictions, customs regulations, or limited logistics support.

If we are unable to ship to your location, we will notify you immediately and issue a full refund.

5. Tracking Information

Once your order ships, you will receive a shipping confirmation email containing a tracking number and link.

  • Tracking updates may take 24–48 hours to appear.
  • International tracking may be limited depending on the destination country.

If your tracking number does not show movement after several days, please contact us and we will investigate with the carrier.

6. Customs, Duties & Taxes (International Orders)

For international shipments, customs duties, import taxes, handling fees, currency conversion charges, or other local fees may be charged by your country.

These charges are not included in the price of your order and are the customer's responsibility.

We are not responsible for delays caused by customs clearance.

7. Wrong Address or Incomplete Information

If the shipping address provided is incorrect, incomplete, or undeliverable:

  • The package may be returned to us or delivered incorrectly.
  • We are not responsible for lost packages due to customer address errors.
  • The customer will need to pay re-shipping fees to send it again.

Please double-check your shipping information before completing your order.

8. Lost, Delayed, or Damaged Packages

Lost Packages

If your package is marked “delivered” but you did not receive it:

  • Check with neighbors, building management, or local post office.
  • Wait 24–48 hours in case it arrives late.

If still missing, contact us within 7 days so we can open an investigation.

Delayed Packages

We are not liable for delivery delays caused by:

  • Customs
  • Natural disasters
  • Carrier delays
  • Incorrect address

Damaged Packages

If your package arrives damaged:

  • Take clear photos of the product and packaging
  • Contact us within 48 hours of delivery

We will assist in replacing or refunding depending on the situation.

9. Order Cancellation After Shipping

Once an order has shipped:

  • It cannot be cancelled or rerouted.
  • Customers may return items after delivery following our Return Policy.

10. Split Shipments

Depending on product availability and warehouse location, your order may be shipped in multiple packages.

If this occurs:

  • You will receive tracking info for each package
  • There are no extra charges for split shipments

11. Pre-Orders & Backorders

If your order includes pre-order or backordered items:

  • They will ship when available
  • Estimated shipping dates will be communicated on the product page
  • Mixed orders may be shipped separately

12. Contact & Support

If you have any questions or concerns regarding shipping, please contact our support team:

📩 Email: [shopzone.com.pkofficial@gmail.com]
📞 Phone: [0329-3366605]
🕒 Support Hours: Monday–Saturday, 10am–6pm